Refund policy

Shipping

Complimentary Shipping

At The Gathering Stitch, we’re happy to offer complimentary shipping on all U.S. orders over $200 — a little thank-you for stitching with us.

Standard & Express Shipping

Need your goodies a bit faster? Express shipping rates are calculated at checkout based on your location and current carrier pricing (USPS or other carriers).

Processing Time

Orders typically ship within 3–7 business days. We take care to package each order thoughtfully. If your order hasn’t arrived within two weeks of shipment, please reach out to us at shopthegatheringstitch@gmail.com and we’ll be glad to help.

Shipping Address Accuracy

Please double-check your shipping address at checkout. Orders are shipped to the address provided, and we’re unable to offer refunds or replacements for packages sent to incorrect addresses.

Lost or Stolen Packages

Once a package has been marked as delivered, The Gathering Stitch is not responsible for lost or stolen items. If this happens, we recommend filing a claim directly with the shipping carrier.

International Shipping

At this time, we ship within the United States only. If you’re outside the U.S. and hoping to place an order, feel free to email us — we’ll do our best to accommodate when possible.

 

---

Returns & Exchanges

Final Sale

Because of the unique, hand-painted nature of needlepoint canvases and the care that goes into each piece, all sales are final. We do not accept returns or exchanges.

Order Issues

If something doesn’t look quite right with your order, please don’t hesitate to email us. We truly want you to be happy stitching with us and will do our best to make things right.

Damaged Items

If your item arrives damaged, please email us a photo of the issue so we can help resolve it.

Discount Codes

Promotional codes must be applied at checkout and cannot be added after an order has been placed